Bangkok
Full-Time
1 Position
As a Customer Success Executive, you will play a vital role in driving Cotactic’s growth by building and nurturing client relationships. In this role, you will not only support existing clients to ensure they achieve maximum value from our services, but you will also proactively seek and acquire new clients to expand our reach. By acting as the primary point of contact, you’ll be responsible for guiding clients through our offerings, supporting their success, and driving both retention and new business.
Communication Skills: Excellent verbal and written communication skills are essential for effectively conveying information, understanding client needs, and fostering positive relationships.
Empathy and Active Listening: The ability to understand and relate to client concerns, showing genuine empathy, and actively listening to their needs, helps build trust and rapport.
Problem-Solving Skills: A proactive and resourceful approach to identifying solutions for customer challenges, maintaining composure under pressure, and resolving issues efficiently.
Adaptability and Flexibility: The ability to adapt to changing circumstances and requirements, and handle unexpected situations with ease, is valuable in a dynamic environment.
Time Management and Prioritization: Strong organizational skills to manage multiple clients, projects, and deadlines effectively, ensuring timely follow-ups and task completion.
